FAQ

General Information

1. Why should I choose Absolute Invitations?
At Absolute Invitations, we always make sure that we provide you with invitations that meet your highest standards and expectations. We only use high quality paper and printing. We specialize in custom-made designs and all our invitations are made by hand. We cut and assemble the invitations ourselves, so you can rest assured that each one passes through strict quality control procedures. 

How can I view samples?
If you live in the Sydney area, a meeting can be arranged, and we’ll bring our catalogue of samples. You can also order a sample package from the link on the website.

You may also order for samples.
Here’s how:
a). Pick three (3) designs from the category/occasion of your choice (wedding, christening or birthday).

b). Enter the Invitation Style # of these three designs in the Order Sample Form.
Costs for Order Sample packages:
Wedding Sample Package (3 invites) = $10
Christening Sample Package(3 invites) = $6
Birthday Sample Package (3 invites) = $6

3. I have a design in mind, can you create it for me?
We have several samples in our catalogue that you may refer to for some design inspiration. However, if you have a design that you want for your invitation, just let us know. We can accommodate any design request and make invites from scratch and according to your specifications and own design.

4. I have a design in mind, can you create it for me?
We have several samples in our catalogue that you may refer to for some design inspiration. However, if you have a design that you want for your invitation, just let us know. We can accommodate any design request and make invites from scratch and according to your specifications and own design.

5. How long does it take to make the invitations?
Once the proof is approved and signed off, it takes approximately fourteen (14) days to complete an order of fifty (50) cards.

6. I made a mistake with the details on the invitation, can I still have these changed?
We encourage you to review the invitation proofs carefully. After contract proof (the hard copy) is approved, changes are no longer allowed or will incur additional cost.

Ordering

7. How do I place an order online?
Here’s a step-by-step guide to ordering your invitations online:
1.Browse through our online catalogue for your choice of design.
2. Take note of the Style Code/Number of your preferred design/invitation.
3. Fill up the Order Form.
4. Once we receive your order, we will send an email with a quote. A $30 deposit is required before an order is processed.
5. Once downpayment is received, a soft copy proof will be emailed to you. This soft copy shows invitation details (or content) so you can check on details, spelling, etc. This soft copy does not show actual invitation design.
6. When the soft copy is approved, we will create a hard copy and mail this to you, too. This hard copy proof is the actual invitation.
7. Once you approve hard copy proof, you will be required to give payment for remaining balance and postage before printing and assembling can start. Please note that design and content changes are no longer allowed once hard copy proof has been approved.
8. When production is finished, you will be notified via email. Shipping details will also be provided.

8. I need to add more to my original order. Can I still add?
Yes, you can. Additional cost amount will vary depending on the design of the invitations that were ordered. If you need to make an additional order, please let us know as soon as possible.

9. Can I still cancel my order?
Because our invitations are custom-designed, we cannot resell the products, so we don’t give refunds for cancellation after contract proof has been signed off.

Shipping

10. Do you ship the invitations? How long will it take for the invitations to get to me?
We ship the invitations through Australia Post. Delivery can take anywhere from three (3) to eight (8) days.

11. How can I track my orders?
Currently we don’t have a tracking system, but once production is finished and invitations have been shipped, we contact you via email to give you the shipping details.

12. Do you have a return policy?
We strongly advise that you choose the make and design of your invitation carefully as we do not give refund or accept returns if you change your mind about the product, design or color. Take your time as you go through the sample designs; we will also be guiding and advising you accordingly. But once contract proof is signed, the order is considered final and binding.

Payment

13.How do I pay?
We accept payments through Paypal and Direct Deposit.

14. What are your terms after I’ve placed an order? Do you require a deposit?
Once you’ve decided on your order, a deposit of $30 is required before we can begin producing the invitations. After contract proof is approved, you need to pay for the remaining balance and postage fees.