FAQ
General Information
1. Why should I choose Absolute Invitations?
At Absolute Invitations, we always make sure that we provide you with invitations that meet your highest standards and expectations. We only use high quality paper and printing. We specialize in custom-made designs and all our invitations are made by hand. We cut and assemble the invitations ourselves, so you can rest assured that each one passes through strict quality control procedures.
2. How can I view samples?
If you wish to see the invitation before buying in bulk, you can purchase a sample first. The price of the sample is the same as the cost of each invitation plus postage. Sample have generic words.
3. How long does it take to make the invitations?
It depends on the quantity. Once the proof is approved and signed off, it takes approximately 3 weeks complete an order of 70 cards.
3a. Does printing and envelope included in the price of the invitation?
Yes, printing of your wedding details is included as well as metallic white or ivory envelope. Printing of guest names on the invitation is extra charge as well as printing address on the envelope.
4. I made a mistake with the details on the invitation, can I still have these changed?
We encourage you to review the invitation proofs carefully. After email proof is approved, changes are no longer allowed or will incur additional cost.
Ordering
5. How do I place an order online?
Here’s a step-by-step guide to ordering your invitations online:
1.Browse through our online catalogue for your choice of design.
2. Take note of the Style Code/Number of your preferred design/invitation.
3. Fill up the Order Form.
4. Once we receive your order, we will send an email with a quote. A $30 deposit is required before an order is processed.
5. Once downpayment is received, a soft copy proof will be emailed to you. This soft copy shows invitation details (or content) so you can check on details, spelling, etc. This soft copy does not show actual invitation design.
6. When the soft copy is approved, we will start production. It normally takes 3 weeks for the order to finish.
7. Full payment is required before we can post the order.
8. We use Australia Post, either registered post or express post.
6. I need to add more to my original order. Can I still add?
Yes, you can. If you need to make an additional order, please let us know as soon as possible. If you order additional invitations after we finished production, an administration fee applies if order is below minimum amount.
7. Can I still cancel my order?
Because our invitations are custom-designed, we cannot resell the products, so we don’t give refunds for cancellation after email proof has been approved.
Shipping
8. Do you ship the invitations? How long will it take for the invitations to get to me?
We ship the invitations through Australia Post. Delivery can take anywhere from three (3) to eight (8) days.
9. How can I track my orders?
Currently we don’t have a tracking system, but once production is finished and invitations have been shipped, we contact you via email to give you the shipping details.
10. Do you have a return policy?
We strongly advise that you choose the make and design of your invitation carefully as we do not give refund or accept returns if you change your mind about the product, design or color. Take your time as you go through the sample designs; we will also be guiding and advising you accordingly. But once contract proof is signed, the order is considered final and binding.
Payment
11.How do I pay?
We accept payments through Paypal and Direct Deposit.
12. What are your terms after I’ve placed an order? Do you require a deposit?
Once you’ve decided on your order, a deposit of $30 is required before we can begin producing the invitations. After contract proof is approved, you need to pay for the remaining balance and postage fees.
